Last updated: 2025
At Phrixouphitia, we craft our 3D design courses with meticulous attention to educational quality and transformative potential. This Return Policy articulates our commitment to your satisfaction while reflecting the unique nature of digital educational products delivered through phrixouphitia.ddd.
We stand behind the quality of our 3D design education. All course purchases—whether you've enrolled in our Foundation Program, Advanced Mastery, or Complete Professional Suite—are protected by a 30-day satisfaction guarantee. If our instruction doesn't illuminate your path toward 3D mastery within the first month, we'll refund your investment completely.
To qualify for a full refund under our satisfaction guarantee, requests must be submitted within 30 calendar days of your original purchase date. This window provides sufficient time to explore course materials, engage with foundational lessons, and evaluate whether our teaching methodology aligns with your learning style and creative aspirations.
We recognize several circumstances where refunds serve both student and educational integrity:
Certain circumstances fall outside our refund parameters due to the nature of digital educational delivery:
To request a refund, contact our student services team through any of these channels:
To expedite processing, please provide:
Upon receiving your refund request, our team initiates a review process typically completing within 3-5 business days. We may contact you for additional information or to explore alternative solutions such as course switching, technical support, or extended access to different learning resources.
Once approved, refunds are processed to your original payment method within 7-10 business days. The precise timing depends on your financial institution's processing schedules—while we initiate the refund immediately, your bank or credit card provider controls final crediting to your account.
For our Complete Professional Suite or bundled course packages, partial refunds may be calculated if you've completed certain modules but wish to discontinue others. This prorated approach recognizes the value already delivered while accommodating changing educational needs. Contact our team to discuss specific circumstances and available options.
Sometimes a different course better serves your creative evolution. Within the 30-day guarantee period, you may request to transfer your enrollment from one course to another:
Before requesting a refund due to technical challenges, we encourage you to engage our technical support team. Many apparent incompatibilities resolve through software configuration, browser adjustments, or alternative access methods. Our support specialists possess deep expertise in troubleshooting 3D course delivery across diverse systems and can often transform frustration into seamless learning experiences.
If you request cancellation before accessing any course materials—essentially before your learning journey begins—we provide a full refund with no questions asked. This grace period acknowledges that circumstances change, and your enrollment should reflect genuine readiness to embrace 3D design education.
Our Complete Professional Suite and other bundled offerings require special consideration for returns. Since these packages provide substantial value through combined pricing, refund requests are evaluated based on:
Course enrollments purchased as gifts for other aspiring 3D artists follow different guidelines. The gift recipient may request a refund within 30 days of activating their course access. Unused gift vouchers or course codes may be refunded to the original purchaser if requested before activation.
Courses acquired during promotional periods, through discount codes, or via special partnerships remain eligible for refunds under our standard 30-day satisfaction guarantee. The refunded amount reflects your actual paid price, including any discounts applied at purchase.
Our generous refund policy exists to ensure student satisfaction and educational alignment. However, we monitor for patterns suggesting policy abuse—such as repeatedly enrolling and refunding courses, downloading extensive materials before requesting refunds, or other behaviors inconsistent with genuine educational intent. We reserve the right to deny refund requests or suspend accounts that violate the spirit of this policy.
If you disagree with a refund decision, you may request escalation to our senior management team for additional review. We approach each case individually, seeking outcomes that honor both student interests and educational integrity. Most disputes resolve through open dialogue and mutual understanding.
We may revise this Return Policy periodically to reflect evolving educational offerings, regulatory requirements, or operational improvements. Significant changes will be communicated via email to enrolled students. Your course purchases are governed by the policy version in effect at the time of purchase.
Clarity serves everyone's interests. If you have questions about our return policy, specific refund eligibility, or wish to discuss your unique situation before requesting a refund, our student services team welcomes your inquiry:
Phrixouphitia Student Services
Email: info@phrixouphitia.world
Phone: +1 604-331-2574
Address: 350 West Georgia Street, Vancouver, BC, V6B 6B1, Canada
Hours: Monday - Friday, 9:00 AM - 6:00 PM PST | Saturday, 10:00 AM - 4:00 PM PST
Our Commitment to You
This return policy reflects our dual commitment: delivering transformative 3D design education while ensuring your investment serves your creative aspirations. We've designed these terms to be fair, transparent, and respectful of both your time and our educational mission at phrixouphitia.